online Returns and Exchanges for Shipped Orders
Product return requests are made within the following criteria, based on the provisions of the Consumer Protection Law and Regulation.
By law, in online sales (sales through distance contracts), consumers have the right to reject and return the product within 14 days from the date of receipt, without assuming any legal or criminal liability and without giving any reason.
After your returned products reach us, they are examined according to the order of processing following the acceptance process. Your refund amount will be paid to you within 10 business days after we receive your returned products . Your refund will be refunded according to the payment method you used when ordering on our site (Cash/instalment). Since refunds are made by automatic systems, the refund is based on the payment type of the order you have created in the system. If the installment payment method was used for orders, the refund will be made in installments; Even if the cash payment method is used, the refund is paid in advance to the card.
How Can I Return or Exchange?
1. Go to My Orders from the "My Account" section on muya.com.
2. Press the “Exchange/return” button and view the details of your order.
3. Fill out the return form and press the "Return" button.
4. Take note of the return shipping code that appears on the screen. You can also access your return shipping code from the "My Orders" page and from the information message sent to your membership e-mail address.
5. Put the invoice together with the products to be returned in a single package. (The return code must be obtained separately for each delivery and the packages must be prepared and shipped separately.)
• If you do not have an invoice, you can write the following information on a blank piece of paper, put it in the return package and make your return.
-Name surname:
-Order number:
-Return Reason:
6. Deliver the package with the return shipping code to the courier of your choice within 7 days. Just provide the code, you do not need to specify a Return address. If you exceed 7 days, you should receive a return shipping code again.
7.Exchanges can only be made via cargo and provided that they are the same model (color and number).
8. If you want to make a change; It is sufficient to leave a note in the return description section of the system and in the product box with the "name information and the number information you want to change".
9. A "refund" process is given for products that do not have an exchange note.
10. Shipping is free for exchange/return transactions.
Return Conditions
- You can send the products you purchased from our website muya.com to our address below, along with the invoice. Products sent without an invoice will not be examined and will be shipped back to your address.
- Returns of products that have been used, opened or have lost their originality due to similar reasons are not accepted.
- whose products are our contracted cargo company. Domestic Cargo If you send it with a return code, the shipping cost is covered by us. Our contracted cargo company Domestic Cargo If you do not specify the return code, the shipping cost will not be covered by us.
Refund of the Product Fee to You
- After your product/products reach us, they are examined and if they comply with the return conditions, they will be accepted and your refund will be made according to your payment method in the order.
- When your return is completed, you will be informed via e-mail or SMS.
- The time it takes for your refund to be reflected in your account will vary depending on your bank. Please do not forget to check your account.
- For returns we make through the website.com, the refund is made using the payment method you used in the order. However, refunds for orders created with one of the money transfer/EFT payment methods are made to your bank account by obtaining your IBAN information.
- In case of returning the orders you have placed via money transfer/EFT, the amount allocated by the bank when making the payment cannot be refunded.
Review and Return Address
Muya Polyurethane Rubber Industry and Trade. A,Ş,
Adnan Kahveci Mah. İnönü Cad. No:95 34528 Beylikdüzü / Istanbul / Türkiye