Protection of Personal Data

Personal Data Protection Information Text

In accordance with this KVKK, the Information text is basically in accordance with the Personal Data Protection Law No. 6698 ("KVKK");
• Muya Polyurethane Rubber Industry and Trade. A.Ş. (“Muya”) collects through website (“Site”), how your collected data is used and with whom Muya can share your data?
• What are your rights on the data Muya processes and how can you exercise these rights?
• How you can change your positive or negative preferences regarding receiving electronic commercial messages

Why Do We Process Your Personal Data? Which Personal Data Do We Process?

To provide better service to you, our members; To carry out and complete your order processes and to communicate with you; To provide you with information about products, services, campaigns and promotions; In order to better understand your shopping preferences, make trend analyzes and statistical analyzes and strengthen the security of the site, and Law No. 5651 on the Regulation of Publications Made on the Internet and Combating Crimes Committed through These Publications, Law No. 6563 on the Regulation of Electronic Commerce, Turkish Penal Code No. 5237. Your name, surname, e-mail address, telephone number, gender, date of birth, TR ID number, tax identification number for the purpose of fulfilling our legal obligations arising from the relevant legislation, including the Personal Data Protection Law No. 6698 and the secondary legislation of the relevant laws. , your personal interests, billing and shipping addresses; If you connect with social media accounts, we process some of your data to directly or indirectly identify the member, including but not limited to information approved to be shared through those channels.
Apart from this data, we also collect and process collective statistical data that does not contain personal information, such as site visit frequency and times, order placement times and IP address at the time of order, statistics of product pages visited and products ordered, in order to analyze and understand visitor movements and preferences.
In order for you to benefit from the services we offer on the site, provided that you have your explicit consent, or if it is directly related to the establishment or performance of the contract we have made with you, or in cases where it is necessary to process data for our legitimate interest, provided that it does not harm your fundamental rights and freedoms, as determined by the Information in accordance with this KVKK. We process and store information by taking appropriate information security measures, provided that it is not used outside of the purposes and scope.
We use some of the data we collect in the data bank for periodic campaign studies to be sent at regular intervals, for the creation of special promotional activities for customer profiles, and for customer classification studies to prevent the transmission of unsolicited e-mails, and in accordance with the relevant legal regulations.
When you use a credit card to pay for the product, you agree to share your credit card number, credit card expiration date, CVV2 code and similar information with banks. However, the credit card and/or debit card information used during order creation is not stored in our systems in any way.
If you request that your customer record be created by providing us with your contact information in our stores, your personal data may be collected verbally during your conversations with store employees. Your personal data collected within the scope of customer registration processes may be used to verify your contact information; In line with your explicit consent, it may be processed for the purpose of creating special campaigns and promotions in line with your consumer behavior, sending you direct commercial electronic messages for marketing purposes about our products and services, and creating and tracking the necessary records in our systems to facilitate your return and exchange processes.
Muya is free to keep any records of the terminated membership account, provided that they are anonymized. When data are anonymized, they lose their ability to identify a person and are not considered personal data in this sense. The member cannot claim any rights or compensation regarding anonymized records.
We may share your personal data with third parties we cooperate with to provide our services (companies that provide cargo, shipping, call center, database, etc. services) and with government authorities as required by our legal obligations. Muya collects your personal data and traffic information such as your navigation information regarding your visit to the site or membership; may share this information with public institutions and organizations that are legally authorized to request this information for the purpose of your security and Muya's fulfillment of its obligations under the law. However, we will not use your personal data for commercial purposes or share it with third parties in any way, except for the activities listed above and as required by the relevant legislation.

What are your rights regarding your personal data and how can you exercise these rights?

Muya is obliged to keep the Member information that it is legally required to keep. However, the member always reserves the right to be informed about personal data about him/her, to access these data, to request their correction or deletion, and to learn whether they are used for their purposes.

To the extent that your personal data is processed by Muya and Muya processes your data as the data controller, in accordance with Article 11 of the KVKK, Adnan Kahveci Mah. İnönü Cad. No:95 Beylikdüzü / İstanbul or by sending an e-mail to using your registered electronic mail (KEP) address, secure electronic signature, mobile signature or the e-mail address you shared with us during your membership and registered in our systems. -your personal data by sending e-mail;
• learn whether any of your personal data is being processed;
• request information regarding the processing activities of your personal data;
• learning the purposes of processing your personal data;
• learning about personal data if they have been transferred to third parties at home or abroad;
• request correction of personal data if they have been processed incompletely or incorrectly;
• Request the deletion or destruction of personal data if the reasons requiring the processing of personal data are eliminated or if the company does not have a legal basis or legitimate interest to process the data in question;
• Requesting the Company to ensure that third parties authorized by the Company and processing personal data respect your rights under this section;
• object to adverse consequences that may arise as a result of processing personal data through automatic systems, and;
• If you suffer damage due to unlawful processing of your personal data, you have the right to request compensation for this damage.
You can update your membership and communication preferences at any time by logging into the system.


How Long Is Your Personal Data Stored?

In accordance with the Law No. 6563 on the Regulation of Electronic Commerce; Records regarding withdrawal of approval are kept for 1 year from this date; The content of the commercial electronic message and any other records regarding the shipment will be kept for 3 years to be submitted to the relevant ministry when necessary. After the period has passed, your personal data will be deleted, destroyed or anonymized by our company or upon your request.

How is your personal data protected?

Muya attaches great importance to the protection of personal data. Muya takes the necessary precautions to protect personal data against unauthorized access or loss, misuse, disclosure, alteration or destruction of this information.
Muya undertakes to keep your personal data confidential, to take all necessary physical, technical and administrative measures to ensure confidentiality and security, and to show due care. Although Muya takes the necessary information security measures, in the event that personal data is damaged or obtained by third parties as a result of attacks on the site and the system, Muya immediately notifies you and the Personal Data Protection Board and takes the necessary measures.


Muya may make changes to the Information in accordance with this KVKK at any time. These changes become effective immediately upon the posting of the new modified terms and/or policies on the Site. In case of such a change, you, our members, will be informed accordingly.